Shipping

Goods will be sent as a regular tracked Australia Post item – 2-5 working days.
If the express post  option is taken the item will be delivered the next day (unless the order is received after 4pm )

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We will not accept a return if you have changed your mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately, herbal teas cannot be returned as they are a food.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 15 days after delivery

Refunds

(if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

(if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@botanicamedicines.com.au

 

Sale items

(if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges

(if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@botanicamedicines.com.au and send your item to: 228 Glenferrie rd, Malvern, VIC, 3144, Australia.